Rules & FAQ

 

NO LIMOS - CHAUFFEURED VEHICLES

NO PARTY BUSES - NO RV’s

Check-In is 15 min prior to your schedule Hunt/Tour Time


For Example:
If your Hunt/Tour starts at 8pm - please be here at  7:45pm   - check in would be between 7:45pm and 8pm
Hunt/Tours Begin Promptly on the Scheduled Time as Posted per the date on the Calendar.
No Late Entry. No Exceptions. No Refunds.

MANAGEMENT RESERVES THE RIGHT TO REFUSE
ENTRY TO ANYONE FOR ANY REASON
NO REFUNDS - NO EXCEPTIONS

When you purchase a ticket for a tour/hunt you are reserving
a spot for that specific date and time, just as you do when purchasing a concert ticket. If you can not make it, miss the date due to some unforeseen reason, are sick, have car trouble, etc., you will not receive a credit or refund.
There are no switching or rescheduling of dates/times.
ALL SALES FINAL - NO REFUNDS - NO EXCEPTIONS

For your own safety and to preserve the integrity of the investigation we do NOT allow anyone on a tour or hunt if you have open toed shoes, flip flops or sandals of any kind.

Visitors with breathing and health issues may find Rolling Hills Asylum taxing as there are many stairs cases to climb and long hallways to stroll through. The building does NOT provide conveniences such as air conditioning, heat, or indoor plumbing (we do provide very clean porta johns).  Everyone is welcome to visit RHA!  If you can walk unassisted for a mile, including up and down stairs, you should be fine.  If  this seems too daunting for you or you feel you may have challenges navigating the stairs, walking long distances, hearing, or seeing in low light, we encourage you to have someone come with you or - if you are going to be solo, please contact RHA ahead of time (a few days to a week would be appreciated) so we may schedule a guide to assist you on the tour or hunt, as courtesy, so you may fully enjoy the history and beauty of the buildings!

Spirit activity/interaction is never guaranteed. Event is for entertainment purposes only.

AGE  & ID REQUIREMENTS

Ages 18 + with valid photo ID
         Ages 14-17 when accompanied by A  PARENT AND with a valid Photo ID
Everyone is required to show a valid photo ID
(see below for acceptable forms of ID)

NOTE: If a Teen is NOT accompanied by their OWN PARENT -  Prior authorization MUST BE OBTAINED in ADVANCE!  This process takes up to FIVE DAYS!   For Information on how to proceed - Contact Us

A valid driver's license or a valid non-driver identification card issued by the Commissioner of Motor Vehicles, the Federal Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada. A valid U.S. Passport of valid passport from any country Government Issued Military ID. 

    - For Teens -
Drivers license - Passport  - Military ID - Government Issued ID 

High School or College ID with Name of School, City, State, Current School Year, Name and Photo of Student

Also acceptable obtaining the same from the school portal or equivalent for your States Home Schooling Educational Department website ( at least Grade 9/10 for home schooling and /or Age 14 on Birth Certificate. FYI: Birth Certificates are NOT an acceptable form of ID - a PHOTO ID is REQUIRED) as long as it has a photo ID with all other pertinent info -  just as you would verify an adult with a photo ID  

To obtain a non-drivers ID (which comes in the mail -14+days) via NYS DMV

Where Can I Get A Photo ID Besides The DMV? Click Here

Parent and the teen must read RULES & FAQ and WHAT TO BRING pages
Teen Must Complete Their Own REGISTRATION FORM with all Their Own  Information They Are Agreeing To Abide By The Rules Of The Establishment!

 

*Note: Teens must be accompanied by the PARENT at all times while in the facility 

 

NO LIMOS - CHAUFFEURED VEHICLES

NO PARTY BUSES - NO RV’s
ESTABLISHMENT ENFORCES A ZERO TOLERANCE POLICY
WE WILL NOT ADMIT ANYONE SUSPECTED
OF BEING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL
LICENSED SECURITY ON SITE
ALL BAGS SUBJECT TO SEARCH
UPON ENTERING AND EXITING
NO REFUNDS - NO EXCEPTIONS

ZERO TOLERANCE POLICY

ALCOHOL/DRUGS
If you are suspected of being under the influence of
ANY substance you will NOT be allowed in the building
or to complete the tour/hunt AND you will be required to leave immediately and/or be escorted off the premises,
along with every member of your group, party, etc.
NO one will be entitled to a REFUND - NO EXCEPTIONS

For your own safety and to preserve the integrity of the investigation we do NOT allow anyone on a tour or hunt if you have open toed shoes, flip flops or sandals of any kind.

There are many flights of stairs, ramps, etc., and the above types
of footwear are not conducive to sure footing.

It is a good rule of thumb, you should be able to walk up and down many flights of stairs, and/or the equivalent of mile unattended - as the building is approximately 60,000 square feet and includes multiple floors and staircases.

In addition, they tend to create noise which may lead investigators to misinterpret human footsteps as paranormal.

 

 

Rules

Fail to abide by the following will result in you and your entire party to be asked to leave. 

  No Refunds  No Exceptions.

                                                                               

 NEW BAG RULE 

Only clear bags (12"x6"x12" or 1-gallon freezer bag) and clutch no larger than 4.5"x6.5" are permitted. Anything larger will not be allowed into the Asylum. UNLESS it is an actual fully stocked camera bag or fully stocked equipment case. 

 

REGISTRATION FORMS
After purchasing a ticket, everyone must complete their own REGISTRATION FORM
with all info matching photo ID used at check in.  Duplicate email information,
incorrect event date or incorrect birthdate will result in Rejection of the Registration Form
which will jeopardize your entrance to the event.

                                                                                                                               

  1. If you show up under the influence of alcohol or drugs or if management suspects you are, you will be refused entry and required to leave the property. This includes everyone in the party who arrives in the same vehicle.  No Refunds. No Credits. No Exceptions.
  2. Please be realistic on what your expectations are on a public hunt. You will be in the building with others who have spent the same amount for their ticket as you have and have often traveled just as far or not father than you.  Be considerate of other guests. If on a public hunt - do not monopolize a room or hallway - meaning do not spread equipment out so others can not get through to investigate; keep equipment and speaker volumes to a minimum.  Sometimes it is better to consider booking a private hunt so you are not interfering with other guests and they are not interfering with you. 
  3. Screwdrivers or tools of any kind including any power or hand tools such as drills, saws, leatherman tools, swiss army knives or any knives, Stun Guns, knives, guns, pepper spray, mace, or weapons of any kind are NOT allowed on the property or in the buildings. State Police and Sheriffs will be called immediately!
  4. You must wear closed toed shoes, preferably sneakers or boots. No Flip Flops, open toed shoes, high heals or bare feet.
  5. No outside food or beverages - this includes energy drinks, water, coffee, energy bars, - anything digestible.
  6. No smoking in the building - only in designated area outside.
  7. No chewing tobacco allowed inside or outside the building or anywhere on the property.
  8. No lighting of anything in the building including but not limited to cigarettes, cigars, pipes, candles, incense, sage, etc.
  9. No pushing or riding of wheelchairs up and down the ramps.
  10. Do not take anything out of any of the rooms. Period. Not to use as trigger objects, not to bring home, not for any reason.
  11. No yelling, running, screaming, horseplay, slamming of doors or windows. 
  12. Do not bring or leave any biodegradable (cookies, candies, flowers, cigarettes, etc.) for the spirits. 
  13. Crossing over of Spirits, Exorcisms, Blessings, Cleansings, Clearings, Bindings, Séances, Black Magic, Table-tipping,or any other ritual, are NOT allowed. The use of Ouija Boards is strictly prohibited. 
  14. Sage, Incense, Holy Water, Cedar, Palo Santo, Smudge Sticks, Oils, Candles,  or anything similar are not allowed in the building or used in the parking lot or on the property. 
  15. Negative Provoking will not be tolerated.
  16. Obtain permission in writing in advance if you are planning on filming a project or writing a book or article of any kind.
  17. You may post your evidence on You Tube, team websites, social media sites, without penalty. HOWEVER YOU MAY NOT MAKE A SHOW (i.e. EDITED CONTENT) OR DOCUMENTARY. NO EXCEPTIONS.
  18. No Drones.  Not inside. Not Outside.
  19. No Tri-pods on Public Hunts or Public Tours.
  20. No Miners Head Lamps on PUBLIC hunts, tours, or events as they tend to reflect off of cameras, cause lens flares, and often disrupt other attendees eye sight/night vision.
  21. Small flashlights no larger than one inch in diameter and 96 Lumens INCANDESCENT  (RHA does sell the 96 Lumen Incandescents for $20 including case and batteries) or 10 Lumens LED is all that is needed. Any other flashlights, lanterns, spot lights, etc. are not allowed. (https://sciencing.com/convert-incandescent-watts-led-watts-8737179.html)
  22. No Walkie-Talkies during PUBLIC hunts.
  23. Refrain from wearing perfume or colognes. It will inhibit your ability to distinguish phantom smells and thus limit your personal experiences.
  24. Park in the Bethany Center Road parking lot (except as noted under the Directions & Parking tab (left side bar). Wait outside the Entrance Ramp. 
  25. Bring your Payment Confirmation/Receipt and ID. No one will be allowed in without both ID and Confirmation/Receipt.
  26. Do not walk around the rear of the property. Stay off any flat roof areas. Respect the NO TRESPASSING SIGNS
  27. All Hunts - Arrive no more than 30 minutes prior to your scheduled tour/hunt and no later than 15 minutes prior. CHECK EACH SPECIFIC DATE FOR SPECIFIC HOURS.
  28. NO LATE ENTRY. If you were to arrive late - your tardiness would require the tour guides to withhold the start of the tour until your arrival, which is unfair to the attendees who arrived promptly. NO LATE ENTRY. NO RESCHEDULING. NO REFUNDS. 
  29. We do not allow video or audio taping or live streaming of check in/check out, orientation, guided tour, tour guides, RHA staff, owner or owner's representatives.  No Exceptions. 
  30. Rolling Hills Asylum and its owner (Sharon Coyle) retains all copyrights and trademarks on Rolling Hills Asylum, and any deviation there of, including but not limited to images and logos, as well as all photography, videography, or audio captured in/on the premises of Rolling Hills Asylum by “participants” and any outside parties. “Participants” may post video, audio, photos, on personal or professional (paranormal team or group) websites or on social media sites, or displayed to the public. However you may not sell or profit by financial gain in any way by anything pertaining to Rolling Hills Asylum in anyway, including but not limited to books/ literature, television, film, radio, photos, videography or audio. If commercial or financial gain is sought or obtained by a “participant” or their agents, from but not limited to any of the above, legal action will be taken.

 

 

 

What To Do

  • Be courteous to fellow investigators
  • Be respectful of your surroundings
  • Be friendly and helpful to those around you - i.e. if someone is having difficulty or is unsure about a piece of equipment, etc. offer assistance.
  • Make certain your cell phone is OFF or on Airplane mode only - so as not to interfere with KII Meters and other equipment.
  • Listen to your RHA Guide. If they put restrictions on areas to investigate, ask you to keep up with the group, not to wander during the tour, etc. its usually because they have your safety and best interest in mind and want to expedite the tour in order to get you out on your own as quickly as possible.
  • Bring Cash for beverages, snacks, t-shirts and other items. Beverages and snacks are $2 to $4.
  • Keep food & beverages in designated area only.

What Not To Bring or Do

  • No Drinking of alcoholic beverages for at least 24 hrs prior to or during an investigation.
  • Do not come under the influence of Drugs
  • Never investigate alone  a) for safety sake - if someone were to fall, get sick, have a walk through or some unpleasant paranormal encounter, etc., there’s a buddy to help out  and b) if something extraordinary happens - there is someone to corroborate and support the incident.
  • Don't be grumpy or have a bad attitude.
  • Don't wander away from your group
  • Don't shout or make loud noises - as others may be conducting EVP sessions. 
  • Never remove anything from a location that doesn't belong to you
  • Do not cut, adhere, affix, or damage the property in anyway
  • No Littering - use appropriate trash receptacles
  • No slamming of doors, running, or shouting
  • Do not force open any doors or go into restricted areas
  • Do not bring any tool, electric or otherwise

Final Words:

We are thrilled by all the interest in Rolling Hills Asylum and truly LOVE meeting the people who come to investigate or even just visit out of curiosity. However, please keep in mind this is private property and is owner occupied!

So please, be respectful and refrain from wandering about the property at whim. If you are driving by, feel free to take pictures from the front steps of the infirmary but please do not stroll about the property like it is a public park. Our dogs wander the property freely and you risk getting bit or worst. They are secured during hunts and tours but the rest of the time they are free to enjoy their land and property.

RHA is NOT public property it is private property and privately owned. We open it up to the public on select dates for people to enjoy and learn about the history and the spirits here. Be respectful. After all, we'd never pull up to your house, get out of the car, and begin strolling around your property, back, yard, barns or garages. It just isn't appropriate and it's trespassing. Using this analogy- if you were to advertise that you are having a yard sale on xyz dates and times, but strangers decided to show up on non-advertised dates & times and wander about your property, you'd feel violated. Same here.

Respecting the privacy of  neighboring homes, farms, and land, as well as the adjacent Genesee County Park is expected. None are affiliated with Rolling Hills Asylum. 

Always check any locations website for details, rules and regulations - that way you will avoid problems with owners, authorities or the police.

Amateur Photographers, Photography Groups, Photo Artists, Computer Artists, Videographers, Film Makers, etc. 

Rolling Hills Asylum does NOT offer photography tours. 

Rolling Hills Asylum and its owner (Sharon Coyle) retains all copyrights and trademarks on Rolling Hills Asylum, and any deviation there of, including but not limited to images and logos, as well as all photography, videography, or audio captured in/on the premises of Rolling Hills Asylum by “participants” and any outside parties. 
 
“Participants” may post video, audio, photos, on personal or professional (paranormal team or group) websites or on social media sites, or displayed to the public. However you may not sell or profit by financial gain in any way by anything pertaining to Rolling Hills Asylum in anyway, including but not limited to books/ literature, television, film, radio, photos, videography or audio. If commercial or financial gain is sought or obtained by a “participant” or their agents, from but not limited to any of the above, legal action will be taken, with all legal fees incurred by Rolling Hills Asylum to be paid by the "participant" 
who has violated the above terms. 
 
Any & all media obtained either from the outside or inside of the buildings, including but not limited to being captured on any tours, hunts, from the street, the sky, parking lots, etc. is for private use only.  Commercial use of any media acquired is strictly prohibited and may be subject to legal consequences, with all legal fees incurred by Rolling Hills Asylum to be paid by the "participant" who has violated the above terms.
The above terms are posted on each on-line registration form and every person entering  Rolling Hills Asylum personally signs a waiver agreeing to the above terms. 
 
Commercial Photographers looking to use Rolling Hills Asylum as a photo location for product or fashion shoots, graduation photos, engagement photos, are working with advertising agencies, etc.  please feel free to email us your questions at info@RollingHillsAsylum.com
Videographers/Film Makers looking to use Rolling Hills Asylum as a film location OR for fictional scripts - please feel free to email us your questions at info@RollingHillsAsylum.com
Note:  Rolling Hills Asylum NEVER authorizes documentary film making regarding the history or haunting of the facility. 
 
Be certain to include your first and last name, website, email address, phone number, your clients contact information and/or the advertising agency you are working with. 
 

NO ONE IS ALLOWED TO SET UP TRI-PODS, LIGHTING, SET UP CAMERAS OR BE IN COSTUMES,  STAGE PROPS, OR  PHOTOGRAPH, VIDEOGRAPH, TAKE DRONE FOOTAGE OF  THE PROPERTY WITHOUT PRIOR CONTRACT AND THE OWNER PRESENT.   NO EXCEPTIONS. THIS INCLUDES BUT NOT LIMITED TO  WEDDING, GRADUATION, BIRTHDAY, PROMOTION -  PHOTOS AND VIDEOS. 

Upcoming Events

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  • Dec 21 December 21, 2024- 4 Hr Detained Ghost Hunt- $59
    December 21, 2024- 4 Hr Detained Ghost Hunt-7p-11p- $59. Includes Tips on how to investigate, overview on the history and haunting of Rolling Hills Asylum and more! Ages 14-17 with a school ID when accompanied by a parent Ages 18+ with valid ID only - . We will not admit anyone suspected to be under the influence of drugs or alcohol and strictly enforce this zero (that means even a single alcoholic beverage) tolerance policy. Management reserves the right to refuse entry to anyone for any reason. NO EXCEPTIONS. NO REFUNDS. For complete Rules & Regulations - use this link- /get-started For ideas on What to Bring - use this link - /get-started/what-to-bring
  • Dec 22 December 22, 2024-Self Guided Asylum Tour - $29p
    December 22, 2024-Self Guided Asylum Tour 1p-3p - $29p - Overview on the history and haunting of Rolling Hills Asylum, free roam of the Asylum. Ages 14-17 with a school ID when accompanied by a parent Ages 18+ with valid ID only - . We will not admit anyone suspected to be under the influence of drugs or alcohol and strictly enforce this zero (that means even a single alcoholic beverage) tolerance policy. Management reserves the right to refuse entry to anyone for any reason. NO EXCEPTIONS. NO REFUNDS. For complete Rules & Regulations - use this link- /get-started For ideas on What to Bring - use this link - /get-started/what-to-bring
  • Dec 26 December 26, 2024-Guided Flashlight - $39
    December 26, 2024-Guided Flashlight 7p-9p- $39p - Overview on the history and haunting of Rolling Hills Asylum, includes FREE FLASHLIGHT! Ages 14-17 with a school ID when accompanied by a parent Ages 18+ with valid ID only - . We will not admit anyone suspected to be under the influence of drugs or alcohol and strictly enforce this zero (that means even a single alcoholic beverage) tolerance policy. Management reserves the right to refuse entry to anyone for any reason. NO EXCEPTIONS. NO REFUNDS. For complete Rules & Regulations - use this link- /get-started For ideas on What to Bring - use this link - /get-started/what-to-bring
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